Tenant Handbook


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Severe Weather And Natural Disasters

The U.S. Weather Service reports the movement of severe weather that may present a threat to metropolitan area. Tenants have the choice of evacuating or remaining in the building during a severe weather alert. If your company decides to evacuate the building, notify the Incident Commander of your intention to do so. If an early alert is given by the U.S. Weather Service and a decision is made to remain in the building, certain steps can be taken to prepare for the severe weather.

Tenants should maintain an inventory of first aid and emergency supplies to be used during severe weather.

Notify the management office of all leaks, fires, and structural or other damage during or after the storm.

If informed by the U.S. Weather Service that severe weather is imminent, follow the steps below:

  • Move to core areas of the building
  • Take cover in an interior hallway
  • Stay away from doors and windows
  • Close perimeter doors behind you

Major Natural Disasters
Disasters and emergencies affecting large areas can sometimes develop quickly. Flash floods and earthquakes, for example, can strike with little or no advance warning. Perhaps the most basic thing to remember is to KEEP CALM. In the event of a disaster or emergency: Keep your radio or television set tuned to hear weather reports and forecasts (issued by The National Weather Service) as well as other information and advice that may be broadcast by your local government. Use your telephone only to report disaster events to the Local Police Department or Local Fire Department (depending on the nature of the emergency) and Property Management. If you tie-up phone lines simply to get information, you may prevent emergency calls from being completed. Stay away from disaster area. Follow the advice and instructions of authorities in charge.

Earthquakes
Earthquake Preparedness

  • Keep an earthquake preparedness kit on hand. Include the following:
  • Food and water– at minimum, a 3 day supply (a 7 day supply is ideal)
  • First Aid kit and First Aid manual
  • Large and small heavy-duty plastic bags, duct tape and scissors
  • Extra prescriptions and eyewear
  • Heavy-duty shoes and gloves
  • Extra clothing, and a whistle
  • Rescue tools
  • Portable TV and/or radio with extra batteries
  • Flashlights and extra batteries
  • Cash (ATMs and credit cards may not work)
  • Emergency Phone List, including family at work, school, daycare, etc.
  • Long-distance message check-in phone number
  • Cell phone

During an Earthquake
Most earthquake-induced injuries are caused by falling objects or debris that has become dislodged by the quake. During an earthquake, please observe the following:

  • Remain calm, do not panic.
  • Stay in the office area.
  • Take cover under tables, desks, or strong doorways.
  • Keep away from windows and glass doors.
  • Keep clear of filing cabinets, shelves and tall stacks of materials.
  • Check for any injured personnel and administer first aid where necessary.
  • Floor Wardens should assess damage and injuries and be prepared to expedite evacuation of serious cases.
  • In the event of a fire resulting from an earthquake, follow the fire emergency procedures. 

Following an Earthquake

  • Be prepared for aftershocks. While aftershocks are generally smaller than the earthquake that generates them, they can cause additional damage.
  • If you smell gas, notify the Building Office or Security immediately.
  • Check immediate location– make sure you are safe.
  • Check for injuries and apply first aid as needed. Be prepared for an absence of immediate emergency services, and be prepared to help yourself and others.
  • Extinguish any fires. Do not light matches. Do not smoke.
  • Listen for news or pertinent instructions on the radio or television. 
  • Do not use the telephone unless you have a dire emergency; ensure that all telephone receivers are properly mated to their cradles.
  • Conserve, and responsibly ration food and water.

Public Utility Duties
Pacific Gas & Electric (PG&E) has provided primary power.  During disasters that cause loss of primary power, the Power Company will work to restore service as quickly as possible.  Customers with vital energy power requirement should consider auxiliary generators or surge protectors for their own use.

Telephone Service 
Telephone service may be interrupted during natural disasters.  Telephone companies are capable of installing emergency service lines to Customers having compatible switching equipment.  Customers requiring emergency service should ask their telephone representative for specific information.

Water Interruption
A temporary interruption of the water supply may result in the disruption of building services. Without water, it is not possible to maintain sanitary conditions or building cooling systems. Additionally, water interruption limits the Fire Department’s ability to extinguish fires.

TENANT SERVICES

BE PREPARED

EMERGENCY PREPAREDNESS

We invite you to learn how to implement your own emergency preparedness plans by using the resources from our PREP website.

PREPARIS

Take advantage of additional training and resources to build your knowledge and preparedness. Sign in to Preparis to view the multimedia training presentations.

LIFE SAFETY & SECURITY

Become familiar with the life safety information specific to your building and location. Sign in to Building Safety Solutions to view the multimedia presentation that will help you in a crisis event.

SAFETYMAX

Purchase first aid supplies and emergency provisions and sign up for CPR, FA, AED training on our custom order site with corporate pricing, product guidelines, and other tools.